Refund & Return Policy

At Falak Styles, we take pride in delivering high-quality handbags, tote sets, and luxury accessories. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Eligibility for Returns & Exchanges

  • Items can be returned or exchanged within 7 days of delivery.

  • To be eligible, the item must be unused, unworn, unwashed, and in its original packaging with all tags attached.

  • Items purchased on clear-out sales or final clearance are non-refundable, unless defective upon arrival.

2. Damaged or Incorrect Items

Please inspect your order upon receipt. If your parcel is damaged during transit or if you received the wrong item/color, notify us within 48 hours with photos/videos of the issue via WhatsApp or Email (support@falakstyles.com). We will arrange a replacement at no additional cost.

3. Return Process

  1. Initiate Request: Contact customer support with your Order ID and photo evidence.

  2. Approval & Dispatch: Once approved, send the parcel back to our return hub via any registered courier service. Customer is responsible for return shipping costs unless the return is due to our error.

  3. Inspection & Resolution: Upon receiving and inspecting the returned item, we will process your replacement or store credit/refund.

4. Refunds

  • Cash on Delivery Orders: Approved refunds are issued as Store Credit / Discount Codes or sent via Bank Transfer / JazzCash / EasyPaisa within 5-7 business days after parcel inspection.

  • Initial shipping fees are non-refundable